Frequently Asked Questions
Your Questions Answered
Your Questions Answered
Diamond painting is a creative and relaxing hobby where you place small, glittering stones on a self-adhesive canvas. Each stone has a symbol that corresponds to a color code, so you can easily know where to place the stones. The process is similar to painting by numbers and embroidery, with the color codes often based on the famous DMC colors from the embroidery thread industry. The result is a beautiful work of art that comes to life as you place the stones in the correct places.
3D stones: These have 3 facets per side, which gives a subtle shine. They are easier to produce and often cheaper. 5D stones: These have 5 facets per side, which gives a more intense shine and a more sparkling end result. The extra facets reflect more light, which makes the image more vibrant.
Round pebbles: Easy to place, ideal for beginners. They leave small gaps between the pebbles, which can give a less detailed effect.
Square pebbles: Fit together perfectly for a tight, mosaic-like finish. They require more precision, making them more suitable for advanced hobbyists.In short: Round pebbles are ideal for a relaxed start. Square pebbles offer a more refined result.
The time it takes varies depending on the size and complexity of the canvas. A small Diamond Painting typically takes 5-10 hours. Larger projects can take up to 50 hours or more. With experience, you’ll work faster and more efficiently.
Small designs (30 x 40 cm): These can be completed in a weekend, ideal for beginners or if you’re looking for a quick project.
Medium designs (40 x 50 cm): These typically take an extra day or two, but can often be completed in under a week if you work regularly.
Larger designs (50 x 70 cm): This type of project can take seven to ten one-hour sessions, depending on your work pace and how much time you dedicate to each session. So, larger designs can take several weeks to complete. Tip: Plan your time and enjoy the process – Diamond Painting is meant to be relaxing!
- Check the adhesive layer on the canvas.
- Use some extra wax on your application pen.
- Press the stone firmly to make sure it adheres well.
Applicator Pen: The most important tool for diamond painting. Use the applicator pen to pick up the stones and place them precisely on the canvas. Make sure to dip the pen in wax so that the stones stick to it.
Wax: This is used to make the applicator pen sticky so that you can easily pick up and place the stones.
Organizer: This tray helps you sort your diamonds properly so that they are flat side down and easy to pick up.
Tweezers: This is useful for correcting mistakes or placing small stones precisely. Sealable Bags: Use these to keep your stones organized and separate so that you don't mix up colors.
Optional: A sorting box is very useful for storing your diamonds by color. This helps keep everything neat and organized so that you can quickly find the right stones.
Choose our deluxe version if you want the most silent vacuum pen. Click here to go to the product.
Yes, we do! We have two variants with a curved point. One variant with an extra sorting tray and one without an extra sorting tray. You can find the two products via our Vacuum Pens collection. You can find this via this link: Click here
De verzending van de vacuümpen duurt doorgaans tussen de 5 en 20 werkdagen, afhankelijk van het afleveradres en het land van bestemming waar u woont.
Aangezien de vacuümpen is uitgerust met een geïntegreerde accu, gelden er strikte veiligheidsvoorschriften voor het transport. Zendingen met batterijen vereisen extra zorg en controle, wat in sommige gevallen kan leiden tot een iets langere levertijd.
Wij doen er uiteraard alles aan om je bestelling zo snel en veilig mogelijk bij je te bezorgen.
We always ship with your local postal service. Sometimes we ship from our warehouses abroad if our stocks are sold out. Because of this you can sometimes get a tracking number showing that your package is flown in from abroad. We deliver to several countries in Europe.
How annoying for you to hear this. This is not the intention that your order has not arrived. Before you contact us, we recommend that you first check whether your address has been provided correctly during the order. It often happens to us that the customer has forgotten to provide his/her street name. We can still change the address up to 12 hours after your order. Our system will then automatically send the package to the specified address. It is your own responsibility to provide us with the correct contact details. If your order is no longer delivered to you or to one of our department stores as a result, we cannot refund your money, but we can give you a discount as compensation if you want to order the product again.
No, we do not ship during the weekend and therefore orders placed during the weekend are only processed in our systems from Monday. Sometimes it can unfortunately happen that your order is noticed a little later by our system. Our apologies for this if this has happened.
We offer free or premium shipping on all orders, regardless of order amount, via our standard shipping option. Orders are processed within 1-3 business days, and delivery times vary by product. For questions or support, please contact us by leaving a message in this chat.
For all our products, the shipping time of your product is stated at the bottom of the product page. We therefore recommend that you first look at the shipping time of your product before placing an order. This way, you can prevent yourself from being disappointed due to unexpectedly longer shipping times. Know that we always do our utmost to deliver your order as quickly as possible.
We understand that it is inconvenient to have to wait longer for your order, and we sincerely apologize for this. In most cases, our packages are delivered within approximately two weeks. However, some products, especially accessories or items with specific shipping requirements, may have a slightly longer delivery time. There are currently a few external factors that may cause delays:
There have recently been strikes in Belgium by the postal and logistics services. This has resulted in orders to Belgian addresses being delayed or temporarily stuck in local sorting centers. Did you order a Vacuum Pen? Then shipping may take a little longer. This pen contains a battery, which means that the package is subject to stricter security measures. As a result, it must first be additionally checked and approved by the local postal sorting center. This process can cause a delay of a few days. Are you concerned or is the delivery really taking an exceptionally long time? Then please feel free to contact us via the yellow button on the left of this page with "contact". We will be happy to look into it personally for you and ensure that you receive clarity about the status of your order.
Klarna independently performs a credit check on your account and past purchases. Unfortunately, we have no influence on this. We then recommend that you use a different payment method or contact Klarna via this link: Click here to go to Klarna
If your return is approved after request and inspection, you can expect your money to be deposited into your account within a maximum of 10 days.
Every payment is always strictly SSL-secured with us.
In Germany you can pay with Google Pay, Apple Pay, Klarna and PayPal.
In the Netherlands you can pay with iDeal, Klarna, Creditcard, Apple Pay, Google Pay and PayPal.
In Belgium you can pay with Bancontact, Klarna, Creditcard, Apple Pay, Google Pay and PayPal.
We recommend that you read our Shipping Policy before contacting us. Once you are certain that you are eligible for a return, we recommend that you contact us using the yellow "Contact Us" button on the left side of this page.
If you have already sent us a private email, but have not yet received a response, we recommend that you contact us via the contact form. You can do this via the yellow button with the text "contact" on the left of this page. It often happens that messages from our customers end up in our spam. Our apologies for this if we have damaged your trust. This is not our intention.
Subscribe now and get 10% off your first purchase!
Dear Customer Please Select Your Shipping Country Right Above This Page Before You Want To Order.